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Payment Questions

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Question: Why should I pay for Vovsoft products?

  • We have to charge to cover our development and hosting expenses. We won't ever sell your data and we won't ever use your computer's power for cryptomining. As a result, we need to charge. Your support enables us to improve our software and continue developing quality products in the future.


Question: How many licenses should I buy?

  • If you are a single-user, you only need to buy 1 license. If you are a business with multiple users and computers, you will need to buy more.

    From the EULA (End-User License Agreement):

    "One licensed copy of the product may either be used by a single person who uses the software personally on one or more computers, or installed on a single workstation used non-simultaneously by multiple people, but not both."

    The entire EULA is here.


Question: I lost my license key. How do I get it again?


Question: I'm getting a new computer and want to move the license from my old computer to my new computer. How can I do this?

  • You can use the same license key to activate the software on your new machine.


Question: How long are licenses valid?

  • Forever, licenses do not expire!


Question: When I purchase, I need to fill out my contact and credit card information. What do you do with that information?

  • We use payment and order processing services provided by MyCommerce, they have a Privacy Statement here. Our servers won't see your credit card info.


Question: What payment methods do you accept?

  • We accept PayPal, credit cards (Visa, Mastercard, American Express, Discover, JCB) and cryptocurrencies (Bitcoin, Bitcoin Cash, Ethereum).


Question: Do your prices include tax?

  • Yes, our prices include taxes. MyCommerce is our official reseller company and it collect taxes for customers that are located in specific countries.


Question: My license key is not working. Why?

  • License keys should work immediately after the purchase. If not, please contact us.


Question: My computer is not connected to internet or behind a firewall which blocks online activation. How can I activate my license key?


Question: I have just ordered. Where is my license key?

  • Your license key should be sent to you via email immediately after the purchase. If you do not see it in your Inbox, check your Spam/Junk folder.


Other Question?

Date Updated on March 13, 2020

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