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Payment Questions

Question: How many licenses should I buy?
  • If you are a single-user, you only need to buy 1 license. If you are a business with multiple users and computers, you will need to buy more.

    From the EULA (End-User License Agreement):

    "One licensed copy of the product may either be used by a single person who uses the software personally on one or more computers, or installed on a single workstation used non-simultaneously by multiple people, but not both."

    The entire EULA is here.

Question: I'm getting a new computer and want to move the license from my old computer to my new computer. How can I do this?
  • You can use the same license key to activate the software on your new machine.

Question: I lost my license key. How do I get it again?
Question: How long are licenses valid?
  • Forever, licenses do not expire!

Question: When I purchase, I need to fill out my contact and credit card information. What do you do with that information?
  • We use payment and order processing services provided by My Commerce, Inc. (owned by Digital River). They have a Privacy Statement here.

Question: My license key is not working.
  • License keys should work instantly after order. If not, please contact us.

Question: I just ordered. Where is my license key?
  • Your license key should be sent to you via email instantly after order. If you do not see it in your inbox, check your spam folder.

Posted on December 24, 2017

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