Here you can find a collection of the most frequently asked questions about licensing and payment.
Why should I pay for Vovsoft products?
We have to charge to cover our development and hosting expenses. We won't ever sell your data and we won't ever use your computer's processing power for cryptomining. As a result, we need to charge. Your support enables us to improve our software and continue developing quality products in the future.
How many licenses should I buy?
If you are a single-user, you only need to buy 1 license key. If you are a business with multiple users and computers, you will need to buy more. Using a license key on too many computers at the same time can cause the license key to be revoked.
We prioritize our customers' freedom to use our software, so there's no restriction on the number of installations—you can use the same license key across multiple computers you own. However, if a license key is used on too many computers simultaneously, or if it is illegally published or shared, revoking the license may be necessary to prevent unauthorized use.
From the EULA (End-User License Agreement):
"One licensed copy of the product may either be used by a single person who uses the software personally on one or more computers, or installed on a single workstation used non-simultaneously by multiple people, but not both."
I'm getting a new computer and want to move the license from my old computer to my new computer. How can I do this?
You can use the same license key to activate the software on your new machine. It is not necessary to deactivate the license or uninstall the software from your old computer.
How long are licenses valid?
Forever, paid license keys do not expire! All Vovsoft products are sold with a lifetime license.
When I purchase, I need to fill out my credit card information. What do you do with that information?
We accept PayPal, GooglePay and credit cards (Visa, Mastercard, American Express, JCB, Discover, iDEAL).
We also accept wire transfers and checks from certain countries, though it may take a few days for the payment to be completed through these methods.
If you have further questions regarding payment methods, please contact us.
Do the prices include taxes?
Our prices are tax inclusive. FastSpring, PayPro Global, MyCommerce and AppSumo are our authorized resellers and they handle tax collection according to the country/state of the customer.
If you enter your VAT number on the payment screen, the tax will be deducted from the fee for eligible countries.
How can I get a written quote before placing an order?
If you are making a purchase on behalf of a company and your company policy requires that you obtain a written quote before you place your order, please read How to Obtain a Written Quote.
My license key is not working. Why?
License keys should work immediately after the purchase. You can try Offline Activation. If you can't succeed, please contact us.
My computer is not connected to internet or behind a firewall which blocks online activation. How can I activate my license key?
I've completed my payment. Where is my license key?
We send out your license key via email immediately after the purchase. If you do not see it in your Inbox, check your Spam/Junk folder. If your email address ends with @charter.net, please contact us and provide another email address. More Info: Delivery Problem to Charter.net Emails
Hi, I keep receiving the error message "status" SLOW DOWN when running the appraisal tool... Is there anything that can be done about this? I have already tried to slow down the Mille Seconds within settings but it still persists no matter how large I make the delay value.
Last updated 1 month ago
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