Hide Files FAQ

Question: How to change master password of Hide Files?

• First log into Hide Files using your current password. Then, use the menu on the top: Edit - Change Password.

Question: I forgot my master password. How to get it back?

• Open Hide Files. Click: Forgot Password. If it is not appearing, it means you didn't enter any password recovery e-mail.

Question: Can other Windows user accounts run Hide Files, lock/unlock files/folders?

• Yes. All users can access Hide Files if they know the valid Hide Files password.

Question: Can other computer users see my hidden files using Windows safe mode or command line?

• No. The hidden files cannot be seen by other users without significant technical knowledge.

Question: Can I lock my external disk in my computer and unlock it in another computer by installing Hide Files on both of the computers?

• No. Locking and unlocking can only be performed on the same computer.

Question: My computer crashed, i cannot access my hidden files. What can I do?

• Your files are still on your hard disk. However their filenames and directory structure was on Windows Registry. Hide Files can not restore the files without Windows Registry entries. Please try recovering your files using recovery software such as ZAR X, R-Studio, GetDataBack, EaseUS, Recuva. Don't write anything else to the drive. Save the recovered contents to another drive.

Question: My locked files/folders are not displayed on Hide Files. What is wrong?

• You must use the same Windows installation. If Windows was reinstalled or Windows Registry was cleared, Hide Files can not display and unlock the files/folders. If this is not your case, you can try Windows System Restore and restore to an old installation point.

Question: I try to lock a file/folder but I get an error message. What can I do?

• The files or folders you want to lock should not be used by another application or Windows service.

Question: I try to unlock a file/folder but I get an error message. What can I do?

• Make sure the target file/folder is not used by another process.
• If the file/folder you wish to unlock is on an external drive, make sure the drive is connected and the drive letter is the same.
• You can also try to create the folders manually. Thus, the software can try to restore the files in them. This kind of problems can occur because of user privileges.

Hide Files