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Hide Files FAQ

Date Last updated 3 weeks ago
Rated 4.3 / 5 (3 reviews)
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Here you can find a collection of the most frequently asked questions about "Vovsoft Hide Files" software.


I forgot my password. I keep getting wrong password error message. How to recover my password?
  • Open "Hide Files". Click: "Forgot Password". A reminder email will be sent to your email address associated with your license key. It is not possible to send password recovery email without a registered license key.
How to enter or change my license key?
  • Right-click the Hide Files system tray icon, then click "Edit License", finally enter your license key.
How to change master password of "Hide Files"?
  • First log into "Hide Files" using your current password. Then, use the menu on the top: Edit - Change Password.
Can other Windows user accounts run "Hide Files", lock/unlock files/folders?
  • Yes. All users can access "Hide Files" if they know the valid "Hide Files" password.
Does "Hide Files" provide military-grade encryption?
  • "Hide Files" makes data hidden, changes folder locations and renames files. In this way it provides essential protection.
  • Additionally you can enable "Content Encryption" using the menu. However content encryption is a slow (time-consuming) operation and usually irreversible if correct private key is lost. While we don't claim to provide military-grade security, you can secure your files in most cases using content encryption.
Can other computer users see my hidden files using Windows safe mode or command line?
  • No. The hidden files cannot be seen by other users without significant technical knowledge.
Can I lock my external disk in my computer and unlock it in another computer by installing "Hide Files" on both of the computers?
  • No. Locking and unlocking can only be performed on the same computer.

My computer crashed, i can't access my hidden files. What can I do to recover my files?
  • "Hide Files" keeps filenames and directory structure on Windows Registry. It can't unlock and restore files without proper Windows Registry entries. Fortunately "Hide Files" creates backups that can facilitate recovery. First of all, download and install the latest version of "Hide Files" from our web site. Then, launch the application and use the menu item: "Process" - "Recover Lost Files". Click the most recent backup filename on the list and try to recover your files.

    Recover Lost Files using Hide Files

    If this way doesn't solve the problem, please try recovering your files using recovery software such as ZAR X, R-Studio, GetDataBack, EaseUS, PhotoRecRecuva. Make sure you don't write anything else to that drive. Save the recovered contents to another drive.

I'm worried my computer will crash. How can I be able to recover my locked files after reinstalling Windows on C drive?
  1. Unlock any files on the C drive. Move and lock them inside another drive.
  2. "Hide Files" must be closed properly.
  3. Go to C:\Users\[USERNAME]\AppData\Roaming\VOVSOFT\Hide Files
  4. Copy the latest BAK file into another drive other than C.
    You can recover all your files, after formatting the C drive and reinstalling Windows, by using the BAK file.
I reinstalled Windows. I have my BAK file. How can I restore my locked files?
  1. Install "Hide Files" into your new system.
  2. Open menu item: "Process" - "Recover Lost Files".
  3. Browse your BAK file.
  4. Select the files you wish to recover or click "Select All".
  5. Click "Recover Selected Files".
My locked files/folders are not displayed on "Hide Files". What is wrong?
  • You must use the same Windows installation. If Windows was reinstalled or Windows Registry was cleared, "Hide Files" can not display and unlock the files/folders. If this is not your case, you can try Windows System Restore and restore to an old installation point.
I try to lock a file/folder but I get an error message. What can I do?
  • The files or folders you want to lock should not be used by another application or Windows service.
I try to unlock a file/folder but I get an error message. What can I do?
  • If you get "Drive mismatch" error; the file/folder you wish to unlock is probably on an external drive, make sure the drive is connected and the drive letter you locked before is the same, change the drive letter if it's necessary.
  • If you get "File already exists" error; use the menu Process -> Ignore Failed Files While Unlocking then try to unlock again.
  • Make sure the target file/folder is not used by another process.
  • You can also try to create the folders manually so that the software can restore the files. This error can occur if there is a user privilege problem in the folder.


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Comments Responses (3)

Avatar Image
Aug 1, 2021 at 04:56 pm (GMT) | Reply
I used VovSoft Hide Files software in my previous Windows. But when I changed my Windows, this software was deleted and access to the files I had locked became impossible. But the size of the rest of the drives indicates that those files have not been deleted yet. Is there a way I can find those files again?

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pankaj kumar
Feb 6, 2021 at 03:38 pm (GMT) | Reply
i forget my password and if i click on forget password, and send email. it will only show me my license key but no registered email and i still fine it difficult to login

Avatar Image
Jan 8, 2021 at 10:58 am (GMT) | Reply
i forget my password and if i click on forget password, and send email. it will only show me my license key but no registered email and i still fine it difficult to login

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